Privacy | Financial Services Guide | Contact UsClaims Telephone Numbers
| Allianz | 13 1000 |
| CGU Insurance | 1300 550 193 |
| Lumley General Insurance | 1800 652 256 |
| QBE | 1800 023 387 |
| Suncorp | 13 2524 |
| Ansvar | 1300 650 540 |
| Calliden | 1300 880 037 |
| Zurich Insurance | 132 687 |
| National Transport Insurance | 1800 684 669 |
| O'Brien Glass | 1800 800 889 |
All losses or incidents which may result in a claim are to be reported as soon as practicable after the event to Insurance Vision or the insurer.
The first notification should be by telephone or fax, or as circumstances dictate and should include the following information:
• Description of incident
• Date and Time
• Location where circumstances originated
• Estimate of loss
• Action being taken to minimise loss
Loss Minimisation
Action should be immediately taken to protect property from further damage but no action should be taken to repair damage until instructed by our office or the Assessors.
Own Property Damage
All losses should be reported immediately to Insurance Vision who will arrange for Assessors to take whatever action is required.
Theft and Money
If the loss is due to Theft/Burglary or involves the loss of money, the Police should be contacted immediately and details kept of the officer and station notified.
All losses should also be reported to Insurance Vision as soon as possible.
Motor Vehicle - Own Damage
All accidents involving your motor vehicles should be reported immediately to either our office or the nearest office of your Insurer. The vehicle may be towed to the closest repairer capable of rectifying the damage.
The claim processing is expedited if a completed claim form can be left at the repairer's premises before the visit by the Assessors. If there are any delays in obtaining repair authorisation of necessary service, please contact Insurance Vision who will secure action.
Your policy excess is normally paid by you to the repairer upon collection of the repaired vehicle. If the damage is due to the negligence of an identifiable Third Party, your Insurer will normally endeavour to recover your excess.
Where a third party is involved, under no circumstances should any admission of liability be made.
Liability
In general terms no admission of liability should be made to any party in any form whatsoever. All correspondence, writs, summonses and demands should be sent to Insurance Vision immediately upon receipt.